Yes, you can absolutely manage an Airbnb remotely in Australia, but it requires careful planning and the right strategies to ensure a seamless experience for both you and your guests. While technology and automation make remote management easier, you also need to be prepared for when things go wrong. Here’s everything you need to consider when running an Airbnb from afar.
Have a Plan for Troubleshooting Issues
One of the biggest challenges of managing an Airbnb remotely is handling unexpected issues, such as guests struggling to access the property. For example, if a guest loses their key or has trouble with the smart lock, you’ll need a reliable solution. This is where having an on-the-ground contact in your property’s location—whether it’s a co-host, property manager, or even a trusted neighbour—can be invaluable.
If your Airbnb is in Melbourne, for instance, you should have a go-to person who can quickly assist guests in emergencies. Partnering with local service providers who offer 24/7 support can also be a great backup plan.
Key Management Solutions
Ensuring guests can access the property easily is essential. There are several key management solutions available, such as:
- Smart locks – These allow guests to check in using a unique code, reducing the risk of lost keys.
- Lockboxes – A simple yet effective solution where guests receive a code to retrieve their keys.
- Key exchange services – Platforms like Keynest allow you to securely store keys in convenient locations for guests to collect.
Choosing the right key management method will depend on your property type, guest preferences, and how frequently you can update access credentials.
Prioritise Clear and Frequent Communication
Managing guest expectations and ensuring a smooth experience starts with communication. Automated messages can help streamline this process, ensuring guests receive timely check-in details, house rules, and local recommendations.
Here are some key messages to automate:
- Pre-arrival message – Sent a few days before check-in with key details.
- Check-in instructions – Step-by-step access instructions, including how to use smart locks or retrieve keys.
- During stay message – A quick check-in to see if guests need assistance.
- Pre-checkout reminder – A friendly note about checkout procedures and any cleaning requests.
- Post-stay follow-up – A thank-you message and a request for a review.
Setting Up Your Property for Success
A well-prepared property is essential for minimising guest issues. Make sure your Airbnb is stocked with everything a guest might need, including:
- High-quality linens and towels
- Fully equipped kitchen with basic cooking essentials
- Toiletries and other necessities
- Reliable Wi-Fi and clear instructions for use
- Air conditioning and heating controls with guidance on use
If your Airbnb is in an apartment building, ensure guests understand how to access shared amenities like pools, gyms, and parking.
Make Check-in and Checkout Seamless
A smooth check-in and checkout process will enhance your guest’s experience and reduce unnecessary questions. Ensure your instructions are crystal clear and include:
- Step-by-step check-in instructions, including how to use the lock or retrieve the key.
- Wi-Fi details, including login credentials and troubleshooting steps.
- House rules and amenity usage – Instructions for using appliances, air conditioning, or entertainment systems.
- Check-out procedures, including what guests need to do before leaving (e.g., turning off appliances, locking doors).
Final Thoughts
Yes, managing an Airbnb remotely in Australia is entirely possible with the right systems in place. By having a plan for troubleshooting, using a reliable key management system, maintaining strong communication, setting up your property correctly, and making check-in and checkout as smooth as possible, you can ensure a great experience for both you and your guests. Whether you’re managing an Airbnb in Melbourne or anywhere else in Australia, preparation is key to success.
If you’d rather not worry about these logistics yourself, we offer professional Airbnb management solutions to handle everything for you. From guest communication to key management and property setup, we take care of it all so you can enjoy the benefits of short-term rental hosting without the stress.